How To Get Support?

1) Where to get support?

We do support all of the customers in our support system, please follow these steps below:
  • Access to our Support System
  • Navigate to Login/Register (if you do not have an account yet) button.
  • Click on "Submit a Ticket" to let us know your issues to start receiving support from the system.

2) Support Policy

We provide support 24/7 and handle all questions within 24 hours. Support requests sent during public holidays will be processed the next working day.
We're following Envato Support Policy. Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.
Direct Support System provided by us through posting a ticket. We do support all the features or problems that belong to our theme.
We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers.

2.1. Before submit a ticket.

To speed up your request ticket, please check the following information before you post a ticket.
  • Make sure you are running the latest version of Wooler and the latest version of WordPress.
  • Always check for updated information
  • Carefully read our documentation for the answer to your question.
  • In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.
  • Make sure you’ve cleared all your caches, browser, and website.

2.2. Extending and renewing

To extend or renew an item’s support, you must have less than 6 months of the existing support period remaining, and also the author must still be offering support for their item.
Please follow these steps to renew the support item:
  • Log in to your account
  • Move over your username and click on "Downloads" from the drop-down menu.
  • The downloads section displays a list of all the items purchased using your account.
  • Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.
For more information, please read Extending and Renewing Item Support article